Put simply, knowledge management is about managing ‘what we know’; this includes everything from our technologies and products, to our customers and markets. It can be in people’s heads, on computers or filed away in a cupboard. The challenge for any business is how to identify, hold onto, share and develop that critical knowledge to create competitive advantage.
We have a three point strategy:
1. Knowledge capture: Through our recruitment strategies and acquisitions, we aim to learn and grow in new areas
2. Knowledge retention: We look to recognise and reward employees with expertise, thereby helping to keep them and their knowledge in the Business. We use systems and procedures to protect knowledge as people retire or choose to work elsewhere
3. Knowledge sharing: Much of what we know is in our people’s minds or our processes. To ensure that we keep delivering outstanding service and innovation, all of our people need easy access to the insights and learning of our many specialists around the world